Frequently Asked Questions (FAQs)
Q: How long does it take to approve my new account registration?
A: Although our average processing time is much shorter, it can take up to 3 business days to approve a new account request due to the verifications that we perform before account approval.
Q: Who can I call for additional help?
A: If you have additional questions or problems, please call our Employer Help Line at (888) 328-0558, Monday through Friday 8:00 AM till 4:00 PM.
Q: Are there extra charges for making payments through this system?
A: There are no additional costs associated with using e-file Business. First Data Corporation does charge a 2.7% processing fee (with a minimum of $1.00) when making a credit card payment.
Q: What is the mailing address for making a check payment?
A: Mail your check and the pre-printed vouchers to the address on the voucher. (Keystone Collections Group, 546 Wendel Road, Irwin, Pa 15642-4582)
Q: Where can I find more information about upload file formats?
A: Specifications and example files are available under the “Payroll Withholding” section of the “Business Resources” web page. The direct link is: http://www.keystonecollects.com/contactus/contactus?UnpublishedUrl=https://keystonecollects.com/page/Payroll
Q: Can I send in my end of year Reconciliation with my 4th Quarter payment?
A: No, use e-file Business for your payments and withholding, but you need to sign and mail the Reconciliation paperwork.
Q: Why doesn’t e-file Business accept negative numbers (in the case of overpayment)?
A: Keystone Collections Group is a collections agency, not a taxing authority. As such, money received for tax payment is sent to the appropriate taxing authority. Overpayment issues should be resolved directly with the responsible taxing authority.
Q: Can I get an e-file Business account without our Federal ID number (we are a new business and have not received it yet)?
A: Unfortunately, the Federal ID number is a critical piece of information for the registration process. Please register for a new e-file Business account after your business has obtained your Federal ID number.